The United States is our home market and most of our orders go there. We ship almost everywhere else too, with a small extra charge added at checkout to cover the longer journey. Customs and import fees are set by your country rather than by us, so we can't cover those.

There are two parts to the wait. Your item gets printed after you order it, which takes two to five business days. Shipping then takes another three to four business days inside the US, or five to twenty business days everywhere else. A US order usually arrives about a week to a week and a half after you place it.

It depends on what you ordered and where you live, and the exact amount appears at checkout. We charge what our fulfillment partner charges us and we don’t mark it up. Sometimes an order ships from more than one location, which is why it can come out slightly higher.

We don't offer free shipping, for two reasons. A quarter of the gross profit on every city can design goes to that city's community garden. We also pay a meaningful share to the Collectives Creators who put these designs in front of people, which leaves our own margin thin and nothing spare to absorb postage with. The second reason is that we would rather be upfront about what a garment costs to move than fold it into the price and make it up elsewhere (by lowering the garment’s quality or cutting its sustainability practices).

Occasionally, it will. Hats always travel on their own, because they can get crushed in a box with a folded tee. Items printed in different facilities also ship separately, and when that happens the packages can arrive a few days apart. Each one gets its own tracking link.

You'll get a tracking link by email as soon as your package leaves the print facility. If your order shipped in more than one package, you'll get a link for each.

Delivery windows are estimates and carriers have bad weeks. If your package is more than a few days past its estimate, email us at hello@wearecollectives.com with your order number and we'll chase the carrier. If it turns out to be genuinely lost, we'll reprint it or refund you, as long as you tell us within thirty days of the original delivery estimate.

You might if you are outside the USA. Our fulfillment partner has all of our products available for fulfillment within the USA and only some of those products available for fulfillment within the EU and UK. If your order ships from a facility outside your country the amount varies by destination and order value, so we can't predict it or cover it. Our fulfillment partner routes every order to the facility nearest you.

We don't accept returns for a change of mind or for the wrong size. Your item is printed specifically for your order, so there's no warehouse to send it back to and no next customer waiting to buy it. Damaged and misprinted items are a different situation, and we'll always sort those out.

We'll reprint it and send you a new one, or refund you, whichever you'd rather have. Email hello@wearecollectives.com within thirty days of delivery with your order number and a clear photo of the problem. You don't need to return the item to us.

It covers a print that landed in the wrong place, or in the wrong colors, or on the wrong item as compared to that shown on the original order. It also covers a print that's cracked, warped or damaged, and any garment that arrives with a hole or a broken seam. What it doesn't cover is the small variation in color and placement that comes with printing things one at a time, which we go into further down this page. If you're not sure which one you're looking at, send us a photo and we'll take a look.

We can't swap it, because the item was printed to order and there's nothing sitting on a shelf to swap it for. Please use the size guide on the product page before you order. If a garment turns out to be far off what the guide said, do tell us, because that means our guide may be wrong and we may need to fix it.

We process refunds as soon as the claim is approved. After that it sits with your bank, which usually takes a few business days.

Every product page has a size guide with the garment's actual measurements laid flat, in inches and centimeters. Measure a similar piece of clothing you already own and wear constantly, compare the chest and the length, then pick the size that matches. This works better than guessing from S, M and L, which mean different things on different blanks.

Size up. Cotton shrinks slightly on the first wash. If you specifically want a fitted cut, size down and expect it to be snug.

Wash it cold, inside out, on a gentle cycle. Ideally, hang it up to dry, or if you must, tumble dry on low. Skip the bleach and don't iron directly onto the print. The ink soaks into the fibers rather than sitting on top of them, so it holds up well, though hot water and a hot dryer will age it faster.

Nothing gets printed until somebody orders it. That means no warehouse of unsold tees getting discounted twice and then landfilled, which is where most of the waste in clothing actually happens. Your order is printed at the facility closest to your address and ships from there.

Your item doesn't exist yet when you order it. Printing it, letting it cure, checking it and packing it takes two to five business days, and then shipping starts. It's slower than ordering from a warehouse, and that's the trade-off for not having a warehouse.

It'll be close, but not identical. Each piece is printed individually, so placement can shift a little and colors can land a shade off. Your screen is also lying to you slightly, because no two displays render color the same way.

A print placement is simply where on the garment a design sits, whether that's across the front, on the back, or smaller over the chest. For each design, we choose the placements that suit that particular artwork, so what you see on the product page is the full set of options for that piece. Whatever you select is exactly how your piece is printed. If there's a placement you'd love to see that isn't listed, email us at hello@wearecollectives.com, we’re very open to your requests.

No, we can't. Orders go into production quickly and once printing has started there's nothing left to cancel. If you spot a mistake in your address, email us immediately and we'll try to catch it in time.

Each of the six city can designs is tied to a named community garden in that city, and a quarter of the gross profit on that design goes to the garden it's named for.

Here's the math on a $45 sweatshirt not including shipping. Production and fulfillment take about $25, which leaves roughly $20 of gross profit. The garden's quarter of that is about $5. Our own quarter is exactly the same size. If a Collectives Creator sent you here, they take half of the gross profit, and that comes out of the three quarters that aren't the garden's. The garden's $5 stays $5 either way.

The other designs in the collection don't carry that quarter at the point of sale. What happens instead is that we share our year-end profits with the community gardens, a few other initiatives and some of the independent creators who help make all of this possible.

Collectives Creators are the people who put these designs in front of an audience, and they earn half the gross profit on the sales they bring in. That's money we're then not spending to advertise on tech platforms, which is deliberate. We'd rather commerce worked this way round, with the money going back to people and creators who already share what we're trying to do here.

Yes. If you're thinking about a large order, email hello@wearecollectives.com before you order rather than after, and we can look at a discount. It also helps us to know a large order is on its way.